Jarmat House, Moi Avenue, 4th floor

P. O. Box 4484-00200 Nairobi, Kenya

Mombasa Office:

Moi Avenue Road opposite CMC motors

Tradex House 1st floor


Introduction Letter


Dear Prospective Client,

Thank you for the opportunity and privilege to introduce the services offered by Tandem Solutions Ltd.

Established in 2011, Tandem Solutions LTD prides itself as one of the leaders in building and construction works in Africa , cleaning services, clearing and forwarding services delivering cost-effective solutions in Eastern Africa. The company is duly licensed as a customs clearing Agent in Kenya.

Tandem Solutions Ltd develops comprehensive clearing and forwarding services tailored to meet specific requirements of customers. This is accomplished by learning customers’ exact objectives with regards to their internal and external requirements, thus ensuring that the company provides quality services more consistently than any other service provider in the market.

Our head office is located along Moi Avenue Road Jarmat House in Nairobi and a branch office in Mombasa along Moi Avenue Road opposite CMC motors – Tradex building 1st floor. Supported by its own offices and associates in 5 counties in Kenya, Tandem employs a team of professionals that follows up through on each and every transaction we manage with the aim of being the most reliable, efficient and provide quality services in the market. The team is inspired by people-driven and dedicated approach to serving our valued customers.

We are keen to establish business relationship with your esteemed Organization.

Thank you,



Anthony Mukomah Mwangi



Our vision:



Our mission:


Our objectives:




To be the leading freight forwarding and clearing agent in Africa
To provide reliable, Efficient and quality service delivery

As a Clearing Agent well versed with updated customs regulations and procedures, we handle clearance of import/export shipments with ease and efficiency.


The consignments after completion of custom formalities are either delivered to the client's warehouse or are dispatched to the destination under our supervision.

We have experience of handling all sorts of imports whether temporary or on permanent basis cleared on payment of duty and taxes or under various exemption notifications.

Ours services:

Our custom clearance related services include advice to our clients in preparation of final import/export related documents, completion of appraisement and examination formalities and payments. We offer:

  1. Local services - Goods destined within Kenya


  1. Transit services - Goods destined for neighboring countries such as Uganda, Rwanda, Tanzania, Burundi, Southern Sudan and DRC Congo.
  1. Freight Forwarding – Our experience in the Freight Forwarding Shipping, documentation and transportation enhances our services and enable us to give a complete solution to our clients’ freight forwarding needs.


  1. Building and construction works



Freight Forwarding:

Removal and Relocation:





Air Freight

Fine Art Moving





Sea Freight

Auto Transportation





Rail Transport

Pet Transportation





Road Transport

Events & Exhibition Handling





Air/Sea Charters






Customs Brokerage Services






Dry Bulk & Liquid Transportation





Our affiliations:

In order to serve our clients better and to ensure strict standards are met, we have affiliated ourselves to the following regulators:

  1. Kenya Maritime Authority-KMA


  1. Kenya International Freight and Warehousing Association-KIFWA.
  1. Kenya Groupage Cargo Handling Association-KGCHA


  1. The International Federation of Freight Forwarders Association-FIATA
  1. Kenya Revenue Authority Simba System (TRADEX)


  1. Kenya Revenue Authority Orbus System
  1. Kenya Port Authority (K.WA.T.O.S)


  1. ASYCUDA System

Our resources:

The company operates through 4 main branches:

  1. Nairobi – Head Office:


Headed by the director, this office plans and controls the operations of all the branches and ensures that the operation run to the client satisfaction.
Main responsibilities include:

    1. Monitoring the arrival/discharge of relevant vessels at port of Mombasa.


    1. Updating the client on the status of the cargo.
    1. Ensures documentation is done on time for both local and transit cargo.


    1. Processing of refund /claims.
    1. Monitoring Kra taxes payment, wharfage


  1. Mombasa Branch:

Headed by Operations Manager, the main responsibilities include:

    1. Liaising with the head office for monitoring the arrival/discharge of relevant vessels and advices the client.


    1. Attends to raising matters at Kenya Revenue Authority on behalf of the client.
    1. Liaising with branch supervisors on loadings and ensuring that all border copies are returned on time for bond cancellation.


    1. Updating the client on loadings and bond cancellation for ease bond turn around.
  1. Kisumu /Eldoret/Nakuru/-Depot Branch: Main responsibility includes:
    1. They ensure effective and efficient documentation for transit and local products.


      • Facilitates loadings and relay data to both point of exit and Nairobi office.